How to raise a support ticket

How to raise a support ticket

This handy guide lets you and your team know how to raise a support ticket with Tech ICS.
Please take a minute to read, and share with your colleagues, as our ticket system allows us to manage the issues and keeps you updated.

Emails to info@techics.com is not accessible by the Tech Support Team. You can call our team on 0207 237 3388, option 2 if you have any issues raising the ticket.

Contact us

Contact us

By raising a ticket here, our Tech Team would be able to look into your matter as soon as possible and depending on the nature of the issue raised, our Ticket Manager will put it to the right colleague to deal with.

What does business-critical mean?

Any issue that restricts the entire business from functioning is considered business critical. In the event of a business-critical issue, it is important to clarify the following information:

  • Clearly, state that the issue is of a business-critical nature. 
  • Clearly, state why the issue is considered business-critical.
  • Provide us with information regarding important deadlines that might not be met due to the issue.

Our colleagues will look into your issues as soon as possible and will update the ticket. If you wish to add information and need an update, simply update the ticket. 


Please provide your details

Please provide your details

When you raise your ticket with us, please do include as much details so we would be able to identify the issues. Some rules to follow:

  1. Please choose the right category when raising the ticket.
  2. It is better you register, so you can manage your account and all tickets raised.
  3. You can raise guest tickets and continue to manage that ticket but please do not raise multiple tickets on the same issue. We have seen some Clients doing this and delays our process of dealing with the ticket. 

Where possible, please use our knowledgebase to see if you can resolve your issue.